The heart and voice of your company’s telecommunication system is the telephone operator. Connecting callers, handling messages, locating staff, dialling destinations, and welcoming visitors at the reception.
To perform all these tasks effortlessly your telephone operator deserves the best. That is why Philips has an advanced PC based operator console for the SOPHO iS3000 series ISPBX: the SuperVisor 60E.
The SuperVisor 60E is a multimedia workstation for your telephone operator.
It has an easy to use, easy to learn graphical user interface, easy to understand icons, an extensive and flexible name directory and various messaging facilities. Its multi-tasking capabilities enable your telephone operator to combine call handling with other office applications.
The advantages of a PC operator console are obvious: it offers all the possibilities one can expect from a PC workstation, such as large memory capacity for name directories, colour screen, typewriter keyboard, integration with office automation systems, and many more....
Software applications for the PBX environment are going through a turbulent phase of change. Graphical user interfaces and integration with office automation systems, such as directory systems, are now a pre-requisite for success. The SuperVisor 60E is Philips’ answer to the growing demand for open systems. Its Windows based multi-tasking capabilities offer all benefits to the operator and to the communication manager.
Most operator consoles available on the market today, have a user interface that reflects the technical (im)possibilities of the PBX without offering solutions for the telephone operator’s daily tasks. But operators have to work with the console all day and every day, often only after a short learning period. They certainly do not wish to use technically complex displays, nor should they need to acquire special knowledge of operating systems.
The SuperVisor 60E is different in this respect. Although it is a fully Windows-based product, its user interface does not require dedicated Windows skills to perform normal operator tasks. It is a continuation and enhancement on the successful user interfaces of the SuperVisor 25 and 35. It uses the full PC screen for call handling, displaying the status of the calling party and called party with large icons, while access to call handling functions is via large, clearly marked buttons. The ergonomical design enables a free choice in using the PC keyboard or mouse.
The SuperVisor 60E has a large, flexible database for the name directory and messages. It consists of a large relational database whereby each entry can contain up to 70 fields. Specific fields have already been identified, such as name, surname, title, department, the secretary’s name, surname and telephone number, alternative number, e-mail address. The layout of the screen can be adjusted to suit the working environment of the operator. Up to ten fields can be chosen freely as search fields, while any other combination of fields can be displayed when a match is found. This can be done independently on any SuperVisor 60E, also when they are connected in a (LAN) network. The information in the database can be imported, manipulated, and printed.
The telephone operator can leave messages for internal users who are not available when called. When someone is called or dials the switchboard, the operator can see if any messages were left for that person. Message(s) can be edited, deleted and printed.
BUSY LAMP FIELD
The SuperVisor 60E is equipped with a Busy Lamp Field. It gives an overview of the status of a large group of extensions and trunks at glance, giving the telephone operator even more control over the communication infrastructure.
The SuperVisor 60E has a demo mode, useful for training and promotional activities. No connection to the ISPBX is needed here. The demo mode can simulate almost all call handling situations.
Triple Open platform
The software architecture of the SuperVisor 60E is based on industry standards, making it
ISDN interface to the iS3000
The SuperVisor 60E can be connected to any So extension interface of the iS3000 series. This gives maximum freedom and flexibility in the physical location of the operator console, without the need for dedicated wiring.
Standard ISDN telephone set
An ISDN telephone is delivered with each SuperVisor 60E. It is connected to the same So bus as the SuperVisor 60E providing the speech channel. This set offers a variety of features such as volume control, loudspeaking, microphone mute and headset control.
The SuperVisor 60E is equipped with a complete set of documentation as ‘help’ information on individual topics and step-by- step information on common tasks.
BUSY LAMP FIELD
The Busy Lamp field shows the extension status (free, ringing, busy, not available) and trunk status (free, busy, not available):
|As off 12/12/2001|
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